This harness did not work well for my dog Effie. She is a 12 year old border collie. After the customer service patiently explained, I found that Effie's pathological symptoms may be more suitable for another product. Customer service is also willing to provide me with a free replacement service, but my dog can't wait that long. Last Thursday afternoon, Effie finally had to leave us because of hurt and old age. Following the guidance of the customer service, I donated this product to a nearby pet rescue center, where there are many dogs who need and match this product. So even though I didn't get to use it in the end, I also felt the warmth from this purchase. It's meant a lot for me to get out of my sad mood after Effie left.
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